We're Hiring: Operations Customer Expert

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

On-site Lisbon

40-hour week

Rotating shifts

Structured training

Job summary

Cross Border Talents in Lisbon is hiring an Operations Customer Expert to assist users with advertising-related issues on a major digital platform. You will investigate problems, explain platform features, and guide customers toward practical solutions.

The role emphasizes strong English communication, problem-solving, and ability to work in a structured, 24/7 operation with rotating shifts. On-site training will be provided in Lisbon.

Qualifications

• Strong English communication skills
• Natural problem-solver with customer focus
• Experience in support or service roles advantageous

Responsibilities

• Investigate account access and payment issues
• Troubleshoot ad creation and delivery problems
• Explain advertising requirements and platform policies
• Provide clear, friendly support via chat, email, and phone
• Follow up on cases to ensure quality customer experience

Skills

Clear communication

Problem solving

Customer support

English proficiency

Job description

We're Hiring: Operations Customer Expert — Ads Support

Are you a natural problem-solver with strong English communication skills?

Join Cross Border Talents in Lisbon and help users resolve advertising-related challenges on a major digital platform.

In this role, you'll investigate issues, explain platform features, and guide users toward practical solutions.

What you'll do:

• Investigate account access and payment issues
• Troubleshoot problems with ad creation and delivery
• Explain advertising requirements and platform policies
• Provide clear, friendly support through chat, email, and phone
• Follow up on cases to ensure a quality customer experience

What to expect:

• On-site work in Lisbon
• A 40-hour working week
• Rotating shifts in a 24/7 operation
• Structured training over 15 working days

If you enjoy helping others and finding solutions, we'd love to hear from you.