Operations Customer Expert - Digital Advertising Support

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Operations Customer Expert to support customers in the digital advertising sector. You will guide clients through tools and features, addressing questions along their advertising journey.

The role requires strong English skills, clear communication, and a proactive, collaborative mindset. Expect full-time hours, on-site work, and comprehensive onboarding in Lisbon.

Qualifications

• English proficiency at C1 level or higher.
• Strong written and verbal communication skills.
• Proactive and helpful mindset.
• Good problem-solving and de-escalation skills.
• Ability to learn new tools quickly.
• A collaborative approach to work.

Responsibilities

• Supporting customers by phone, email, and chat.
• Providing product and tool guidance.
• Assisting with pre-sales and post-sales enquiries.
• Helping customers resolve issues efficiently.
• Communicating information clearly and professionally.
• Maintaining confidentiality when handling sensitive information.

Skills

English (C1+)

Communication

Proactive mindset

Problem-solving

De-escalation

Learning tools quickly

Collaboration

Job description

Operations Customer Expert — Digital Advertising Support | Lisbon

Interested in digital products and helping businesses grow?

Cross Border Talents is seeking an English-speaking Operations Customer Expert to provide customer support in the digital advertising sector.

You will help small and medium-sized businesses understand available tools, navigate product features, and find solutions to questions that arise during their advertising journey.

Your responsibilities include:

• Supporting customers by phone, email, and chat.
• Providing product and tool guidance.
• Assisting with pre-sales and post-sales enquiries.
• Helping customers resolve issues efficiently.
• Communicating information clearly and professionally.
• Maintaining confidentiality when handling sensitive information.

You are a strong candidate if you have:

• English proficiency at C1 level or higher.
• Strong written and verbal communication skills.
• A proactive and helpful mindset.
• Good problem-solving and de-escalation skills.
• The ability to learn new tools quickly.
• A collaborative approach to work.

What to expect:

• On-site role in Lisbon.
• Full-time schedule of 40 hours per week.
• Rotating shifts.
• Intensive training and onboarding.

Eligibility: You must already be authorised to work in Portugal and currently reside in Lisbon.