Ads Support | Customer Operations

Cross Border Talents; Lisboa; Vor Ort; EUR 20.000 - 32.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to assist English-speaking users with advertising questions and platform navigation. You will help with ad accounts, payments, and access issues; troubleshoot campaign creation, publication, and delivery; explain policies, and guide users through available tools and features.

The role is office-based, full-time (40 hours weekly) with rotating shifts in a 24/7 operation, and includes structured training and ongoing

Aufgaben

• Assist with ad accounts, payments, and access issues
• Troubleshoot campaign creation, publication, and delivery
• Explain advertising policies and platform guidelines
• Help users understand available tools and features
• Manage cases carefully and coordinate with specialist teams

Kenntnisse

English proficiency

Customer support

Jobbeschreibung

Ads Support | Customer Operations | Lisbon

Digital advertising can be complex. Great customer support makes it easier.

Cross Border Talents is looking for an Operations Customer Expert to help English-speaking users solve advertising-related problems and navigate a digital platform with confidence.

In this role, you will:

• Assist with ad accounts, payments, and access issues
• Troubleshoot campaign creation, publication, and delivery
• Explain advertising policies and platform guidelines
• Help users understand available tools and features
• Manage cases carefully and coordinate with specialist teams

You'll join a team environment with structured training and ongoing opportunities to learn.

Lisbon, Portugal
Office-based role
Full-time, 40 hours weekly, rotating shifts across a 24/7 operation