Operations Customer Expert - English-Speaking Opportunity in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site in Lisbon

40 hours per week

Rotating shifts

Intensive training

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support business customers in digital advertising. You will help SMBs use advertising products and tools, answering questions and guiding them through the customer journey.

The role involves responding via phone, email, and chat, explaining products clearly, and providing both pre-sales and post-sales support. Rotating shifts and intensive training are included.

Qualifications

• C1-level English or above.
• Clear, professional communication.
• Empathetic, helpful, and solution‑oriented.
• Ability to remain calm in challenging situations.
• Learns quickly and works well with others.

Responsibilities

• Respond to enquiries through phone, email, and chat.
• Explain products and tools in a simple, helpful way.
• Provide pre-sales and post-sales support.
• Resolve customer issues and manage expectations.
• Handle confidential information carefully.
• Deliver service that encourages customer satisfaction.

Skills

English proficiency

Clear communication

Empathy

Calm under pressure

Fast learner

Team player

Job description

Operations Customer Expert - English-Speaking Opportunity in Lisbon

Do you enjoy learning new systems, communicating with different people, and helping customers find the right answers?

Cross Border Talents is seeking an Operations Customer Expert for a role supporting business customers in digital advertising.

You will help small and medium-sized businesses use advertising products and tools, answering questions and providing assistance throughout the customer journey.

Your responsibilities:

• Respond to enquiries through phone, email, and chat.
• Explain products and tools in a simple, helpful way.
• Provide pre-sales and post-sales support.
• Resolve customer issues and manage expectations.
• Handle confidential information carefully.
• Deliver service that encourages customer satisfaction.

Our ideal candidate:

• Has C1-level English or above.
• Communicates clearly and professionally.
• Is empathetic, helpful, and solution-oriented.
• Can remain calm in challenging situations.
• Learns quickly and works well with others.

The offer includes:

• An on-site position in Lisbon.
• A full-time schedule of 40 hours per week.
• Rotating shifts.
• Intensive training to prepare you for the role.

Applicants must already have legal authorisation to work in Portugal and currently live in Lisbon.