On-site B2B Support Agent (Catalan & English) – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Daily meal allowance

Complexity bonus

Multicultural work environment

Job summary

Cross Border Talents in Lisbon is hiring bilingual Customer Support Agents to assist B2B clients using a payments platform. You will handle inquiries by phone, email, and chat, ensuring accurate guidance and timely resolutions in English and Catalan (or Spanish).

The role requires prior AdTech or digital marketing experience, strong communication skills, and the ability to verify account information while complying with regulations. On-site in Lisbon with a competitive salary and meal benefits.

Qualifications

• Fluent English and Catalan or Spanish.
• Experience in paid campaign management and digital marketing.
• Customer service experience in an AdTech environment.
• Right to work in Portugal.
• Marketing degree or related field is an advantage.

Responsibilities

• Deliver personalised customer support by phone, email and/or chat.
• Help business clients with questions and issues related to the platform and its services.
• Identify account holders and verify account information following established procedures.
• Provide accurate information and effective solutions to customer enquiries.
• Follow all regulatory requirements, internal policies and client procedures.
• Maintain a consistently high standard of service in English and Catalan (or Spanish).

Skills

Fluent English

Catalan or Spanish

Customer service experience

AdTech campaign management

Digital marketing

Right to work in Portugal

Education

Marketing degree or related field

Job description

Cross Border Talents in Lisbon is hiring bilingual Customer Support Agents to assist B2B clients using a payments platform. You will handle inquiries by phone, email, and chat, ensuring accurate guidance and timely resolutions in English and Catalan (or Spanish).

The role requires prior AdTech or digital marketing experience, strong communication skills, and the ability to verify account information while complying with regulations. On-site in Lisbon with a competitive salary and meal benefits.