B2B Support Agent — English + Spanish/Catalan (Lisbon)

Cross Border Talents; Lisboa; In loco; EUR 9400 - 11.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal is hiring a multilingual B2B Customer Support Agent to work on-site. You will handle phone, email and chat support for business clients and assist with platform questions and issues.

Fluency in English plus Spanish or Catalan is required, along with strong communication skills. Experience in digital marketing or paid campaigns, and a background in customer service, particularly in advertising technology, are valued.

Competenze

• Fluent English and Spanish or Catalan are required.
• Strong communication and customer service skills.
• Experience in digital marketing or paid campaign management.
• Previous contact-centre or customer service experience, preferably in an advertising technology environment.
• Familiarity with social media platforms and basic digital advertising concepts.
• A Marketing-related degree is an advantage.

Mansioni

• Provide B2B customer support through phone, email and chat.
• Assist business clients with platform-related questions and technical or operational issues.
• Verify customer and account information.
• Identify problems and provide accurate solutions.
• Maintain high customer service standards while following internal procedures.

Conoscenze

Fluent English

Spanish

Catalan

Formazione

Marketing-related degree

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal is hiring a multilingual B2B Customer Support Agent to work on-site. You will handle phone, email and chat support for business clients and assist with platform questions and issues.

Fluency in English plus Spanish or Catalan is required, along with strong communication skills. Experience in digital marketing or paid campaigns, and a background in customer service, particularly in advertising technology, are valued.