Catalan B2B Support Specialist - Digital Payments (Lisbon)

Cross Border Talents; Estoril; In loco; EUR 10.000 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance (€7.63 daily)

Complexity bonus (€65)

Descrizione del lavoro

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and marketing platform. You will provide B2B support in Catalan and English, handling inquiries by phone, email and chat.

The role requires experience in paid campaign management, digital marketing, and AdTech support, with rotating shifts including nights at a Lisbon site. Benefits include meal allowance and a complexity bonus.

Competenze

• Provide B2B support by phone, email and chat.
• Assist business customers with platform, account and service inquiries.
• Investigate technical and operational issues and provide solutions.
• Verify account-holder information per procedures.
• Maintain records and follow policies and procedures.
• Deliver a consistently professional customer experience.
• Fluent Catalan and good English.
• Experience in paid campaign management.
• Experience in digital marketing and AdTech contact centre roles.
• Familiarity with social media and digital advertising.
• Strong communication and customer-service skills.

Mansioni

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.

Conoscenze

B2B support

Communication

Customer service

AdTech experience

Digital marketing

Social media familiarity

Formazione

Marketing degree

Strumenti

CRM software

Social media platforms

Digital advertising platforms

Descrizione del lavoro

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent to assist business customers on a digital payments and marketing platform. You will provide B2B support in Catalan and English, handling inquiries by phone, email and chat.

The role requires experience in paid campaign management, digital marketing, and AdTech support, with rotating shifts including nights at a Lisbon site. Benefits include meal allowance and a complexity bonus.