Catalan B2B Support Agent – 24/7 AdTech Helpdesk

Cross Border Talents; Cascais; In loco; EUR 10.000 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Complexity bonus

Descrizione del lavoro

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent for a B2B role in Lisbon, Portugal. You will resolve platform, account and service inquiries in Catalan and English, with emphasis on technical and operational issues and delivering a professional customer experience.

The role requires experience in paid campaigns and digital marketing within an AdTech environment, plus familiarity with social media and digital advertising.

Competenze

• Catalan and English language proficiency required.
• Experience in paid campaigns and digital marketing.
• Background in AdTech contact centre or customer service.
• Ability to work 24/7 rotating shifts including nights.
• Experience with social media and digital advertising.

Mansioni

• Provide personalised B2B support via phone, email and chat.
• Handle platform, account and service enquiries.
• Investigate technical and operational issues and resolve.
• Verify account information per established procedures.
• Maintain records and ensure policy compliance.
• Deliver a consistently professional customer experience.
• Support 24/7 rotating shifts including nights.

Conoscenze

B2B support

Digital marketing

AdTech experience

Communication skills

Catalan language

English fluent

Formazione

Marketing degree

Descrizione del lavoro

Cross Border Talents is hiring a Catalan-speaking Customer Support Agent for a B2B role in Lisbon, Portugal. You will resolve platform, account and service inquiries in Catalan and English, with emphasis on technical and operational issues and delivering a professional customer experience.

The role requires experience in paid campaigns and digital marketing within an AdTech environment, plus familiarity with social media and digital advertising.