Catalan B2B Support Agent – Payments Platform (Lisbon)

Cross Border Talents; Barreiro; In loco; EUR 10.000 - 11.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance €7.63/day

Complexity bonus €65

Descrizione del lavoro

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on our digital payments and business technology platform. You will provide B2B support in Catalan and English.

This on-site role in Lisbon covers phone, email and chat support, issue resolution, information verification, and record-keeping, with rotating shifts including nights; experience in AdTech and digital marketing is a plus.

Competenze

• Fluent or native Catalan and good English required.
• Experience in paid campaign management.
• Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
• Familiarity with social media platforms and basic digital advertising.

Mansioni

• Provide personalised B2B support by phone, email and/or chat.
• Assist business customers with platform, account and service enquiries.
• Investigate technical and operational issues and provide practical solutions.
• Verify account-holder information in line with established procedures.
• Maintain accurate records and follow applicable policies and procedures.
• Deliver a consistently professional customer experience.
• Work rotating shifts, including nights.

Conoscenze

Catalan language

English language

Customer service

Communication skills

AdTech experience

Formazione

Marketing-related degree

Descrizione del lavoro

Cross Border Talents is seeking a Catalan-speaking Customer Support Agent to assist business customers on our digital payments and business technology platform. You will provide B2B support in Catalan and English.

This on-site role in Lisbon covers phone, email and chat support, issue resolution, information verification, and record-keeping, with rotating shifts including nights; experience in AdTech and digital marketing is a plus.