Multilingual 24/7 Support Specialist (Remote-friendly)

CB Talents; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Free accommodation

Paid training

Relocation support

Job summary

CB Talents is hiring for a multilingual Customer Support role in Lisbon, supporting a leading entertainment streaming platform. You will assist members via phone, email, or chat, handling accounts, billing inquiries, and technical troubleshooting with empathy and professionalism.

The role requires fluency in Spanish and English (B1) and Basque, flexibility to work a 24/7 shift, and a 12-month term with relocation support. Full benefits included.

Qualifications

• Fluency in Spanish and English (B1 level) and Basque.
• Customer service mindset with problem-solving focus.
• Willingness to work in a 24/7 rotating schedule including nights, weekends and holidays.

Responsibilities

• Deliver friendly, empathetic support to streaming service members via phone, email, or chat.
• Assist customers with account management, billing inquiries, and technical troubleshooting.
• Guide users through products, services, and features with accurate information.
• Maintain high customer satisfaction while meeting quality and performance standards.

Skills

Spanish language

English language

Basque language

Customer service

Problem solving

Job description

CB Talents is hiring for a multilingual Customer Support role in Lisbon, supporting a leading entertainment streaming platform. You will assist members via phone, email, or chat, handling accounts, billing inquiries, and technical troubleshooting with empathy and professionalism.

The role requires fluency in Spanish and English (B1) and Basque, flexibility to work a 24/7 shift, and a 12-month term with relocation support. Full benefits included.