Microsoft Teams Service Manager

Siemens Energy; Amadora; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Meal allowance

Health insurance

Remote work permitted within the civil

International, diverse team

Zusammenfassung

Siemens Energy is seeking a Microsoft Teams Service Manager for Portugal, based in Lisbon or Porto. You will ensure reliable, secure delivery of Teams services and drive AI-enabled innovation across our collaboration portfolio.

You will work with stakeholders, service partners, and technical teams to enhance end-user experience, manage service operations, and prepare for future roles within Siemens Energy.

Qualifikationen

• Bachelor’s or master’s degree in information technology, computer science, engineering, or a comparable discipline.
• 3 to 5+ years of experience with Microsoft Teams and Microsoft 365 collaboration; ServiceNow experience a plus.
• Hands-on knowledge of Microsoft Teams administration and service operations.
• Strong customer orientation and ability to design services around end-user needs.
• Excellent communication and stakeholder management in international environments.
• Fluent in English, both written and spoken.

Aufgaben

• Own day-to-day operation and service performance of Microsoft Teams and related services.
• Identify AI and Copilot opportunities to improve productivity and collaboration.
• Translate user needs into practical service improvements.
• Monitor health, incidents, and drive root-cause analysis with support teams.
• Manage introduction and readiness of new Teams features, including stakeholder communications.

Kenntnisse

MS Teams

MS 365

ServiceNow

Customer focus

Communication skills

English (Fluent)

Ausbildung

Bachelor’s/Master’s in IT/CS/Engineering

Tools

Microsoft Teams administration

Jobbeschreibung

A Snapshot of Your Day

Join the dynamic Siemens Energy team - Digital Core - as a Microsoft Teams Service Manager in Portugal - Lisbon or Porto offices, where you will ensure the reliable, secure, and seamless delivery of Microsoft Teams services. You will drive AI-enabled innovation across our collaboration portfolio while working closely with stakeholders, service partners, and technical teams to enhance the end-user experience. Imagine strengthening your global network and preparing for future roles at Siemens Energy as you take on this exciting challenge!

A Snapshot of Your Day

Join the dynamic Siemens Energy team - Digital Core - as a Microsoft Teams Service Manager in Portugal - Lisbon or Porto offices, where you will ensure the reliable, secure, and seamless delivery of Microsoft Teams services. You will drive AI-enabled innovation across our collaboration portfolio while working closely with stakeholders, service partners, and technical teams to enhance the end-user experience. Imagine strengthening your global network and preparing for future roles at Siemens Energy as you take on this exciting challenge!

How You’ll Make An Impact

• Own the day-to-day operation and service performance of Microsoft Teams and related Microsoft 365 collaboration services, ensuring stability, availability, and an excellent customer experience.
• Identify high-value opportunities to apply AI, Copilot, and agent-based solutions within the Teams portfolio to improve productivity and enhance collaboration.
• Translate end-user needs and business challenges into practical service improvements and user-centric collaboration solutions.
• Monitor service health, incidents, and recurring issues; coordinate root-cause analysis and drive corrective actions with relevant support teams.
• Manage the introduction, testing, and operational readiness of new Microsoft Teams features and services, including stakeholder communication activities.

What You Bring

• Bachelor’s or master’s degree in information technology, computer science, engineering, or a comparable discipline.
• 3 to 5+ years of experience in Microsoft Teams, Microsoft 365 collaboration, ServiceNow or a comparable service management role, with hands-on knowledge of Microsoft Teams administration and service operations. Teams telephony experience advantageous.
• Strong customer orientation with the ability to design services around end-user needs and collaboration experience.
• Excellent communication, stakeholder management, and interpersonal skills in an international and cross-functional environment.
• Strong documentation, prioritization, and multitasking skills, with the flexibility to work effectively in changing situations.
• Fully fluent in English - spoken and written.

About The Team

You will be part of an international, multicultural, and diverse team dedicated to driving innovation and excellence in collaboration services. The team focuses on enhancing user experiences and ensuring that Microsoft Teams and related services are optimized for productivity and collaboration. Together, you will work creatively and independently while collaborating with IT Board executives to achieve shared goals.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)
• Work with diverse teams across a global organization