Process Owner – Availability & Capacity Management

Siemens Energy; Amadora; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and meal allowance

Health insurance coverage

Remote work permitted within the χώρα

Job summary

Siemens Energy in Portugal (Lisbon/Porto) seeks a Process Owner for Availability & Capacity Management to establish, govern, implement, and continually improve IT service management processes. You will define policies, scope, roles, workflows, and documentation to ensure clarity and efficiency.

You will evaluate existing and new IT solutions, translate gaps into actionable requirements, and lead improvement projects from inception to completion, collaborating with service owners, operations

Qualifications

• Bachelor’s degree or equivalent practical experience in IT, CS, engineering, or related field.
• 8+ years in IT service management, operations, or process management within a large enterprise.
• Ownership/implementation experience in Availability Management or Capacity & Performance Management.
• Strong knowledge of ITIL, process architecture, governance, and continual improvement.
• Proven project management experience leading cross-functional initiatives.
• Excellent stakeholder management and negotiation skills.

Responsibilities

• Own the complete design, documentation, approval, and continual improvement of the Availability Management and Capacity & Performance Management processes.
• Build and manage a comprehensive implementation roadmap including process design, communications, training, and benefits realization.
• Lead projects as a project manager, overseeing business cases, scope, schedules, resources, and quality assurance.
• Define availability and capacity planning requirements, focusing on service hours, availability targets, and resource utilization.
• Conduct recurring governance reviews with IT Services to assess adherence and confirm corrective actions.
• Provide transparent reporting to senior stakeholders on progress, maturity, risks, and value delivered.

Skills

ITIL

Project management

Stakeholder management

Capacity planning

SRE/DevOps knowledge

Education

Bachelor’s degree in IT / CS / Engineering

Tools

Enterprise monitoring platforms

IT service management tools

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Process Owner – Availability & Capacity Management

About the Role

Job ID

304751

Location

Portugal

Lisboa

Remote vs. Office

Hybrid (Remote/Office)

Company

Siemens Energy Unipessoal Lda.

Organization

EVP Global Functions

Business Unit

Digital Core

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day
Join us as the Process Owner - Availability & Capacity Management at our Portugal offices - Lisbon or Porto, where you will take charge of establishing, governing, implementing, and continuously improving these vital IT service management processes. You will define policies, scope, controls, roles, workflows, and supporting documentation, ensuring clarity and efficiency. Imagine leading the charge in process design, gaining stakeholder approval, and driving enterprise-wide adoption. You will evaluate existing and new IT solutions, transforming identified gaps into actionable requirements, and spearheading improvement projects from inception to completion. Collaborating with service owners, architects, operations teams, finance, suppliers, and governance functions, you will enhance service resilience, capacity planning, performance transparency, and investment decisions.

How You’ll Make an Impact

• Own the complete design, documentation, approval, and continual improvement of the Availability Management and Capacity & Performance Management processes.
• Build and manage a comprehensive implementation roadmap that includes process design, communications, training, and benefits realization.
• Lead projects as a project manager, overseeing business cases, scope, schedules, resources, and quality assurance.
• Define availability and capacity planning requirements, focusing on service hours, availability targets, and resource utilization.
• Conduct recurring governance reviews with IT Services to assess adherence and confirm corrective actions.
• Provide transparent reporting to senior stakeholders on progress, maturity, risks, and value delivered.

What You Bring

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent practical experience.
• Over 8 years of experience in IT service management, IT operations, or process management within a complex enterprise environment.
• Demonstrated ownership or implementation experience in Availability Management, Capacity & Performance Management, or related ITIL practices.
• Strong knowledge of ITIL principles, process architecture, governance, and continual-improvement methods.
• Proven project management experience leading cross-functional initiatives from requirements through implementation and adoption.
• Excellent stakeholder management, facilitation, and negotiation skills, with the ability to achieve decisions across competing priorities.
• Preferred: Relevant certifications in SRE, DevOps, ITIL, or enterprise monitoring platforms, and knowledge of data engineering and analytics platforms.

About the Team
You will be part of a dynamic team dedicated to enhancing IT service management processes. The team focuses on driving continuous improvement and ensuring that our services meet the highest standards of availability and performance. With a collaborative spirit, team members work closely with various stakeholders to implement best practices and innovative solutions that support our organizational goals.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: Siemens Energy Careers

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)