Service Manager - Workplace

Siemens Energy; Amadora; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary and meal allowance

Fair compensation for international工作

Health insurance coverage

Remote work permitted within the país

Additional 5 “Pontes” days off and? 生日

Job summary

Siemens Energy is seeking a Workplace Services Specialist to join our Global Functions in Lisbon or Porto, helping ensure spaces to develop and manufacture cutting-edge solutions.

You will support global service teams and vendors, coordinate escalations, and track performance metrics from DWP vendors, delivering updates to IT leadership and technical teams. This role leverages ITIL-informed processes and strong communication to drive continuous improvement across Workplace Services.

Qualifications

• Master’s or Bachelor’s degree in IT, Computer Science, or a related field in Business Administration.
• Experience in escalation coordination and vendor management, showcasing a proven track record of effective communication with global teams.
• Strong communication skills that facilitate collaboration and problem-solving.
• ITIL certification is preferred but not required.

Responsibilities

• Support global service teams and vendors in delivering essential Workplace services, including MS Windows, Intune, Defender, Purview, Apple Business Manager, and Mobile Device Management.
• Coordinate and communicate escalations and vendor management topics effectively.
• Meet and track performance metrics and initiatives from DWP vendors, providing regular updates to IT leadership and technical teams.
• Offer technical input to Workplace Services, Tooling, and Processes, ensuring continuous improvement.
• Collaborate directly with DWP Operations teams to drive cross-discipline initiatives and enhance support processes.

Skills

Escalation coordination

Vendor management

Communication skills

Education

Master’s or Bachelor’s degree in IT, Computer Science, or a related field in Business Administration

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

A Snapshot of Your Day

Join the innovative Siemens Digital Core team in our Lisbon or Porto offices, where you will play a vital role in the energy transition by ensuring we have the right spaces to develop and manufacture our cutting-edge solutions. Your workdays will be dynamic and varied; you might coordinate with regional IT to address country-specific requirements with industry-leading service providers. In the afternoon, you could find yourself moderating a meeting with Cybersecurity and HR professionals to ensure their key initiatives stay on track.

How You’ll Make an Impact

• Support global service teams and vendors in delivering essential Workplace services, including MS Windows, Intune, Defender, Purview, Apple Business Manager, and Mobile Device Management.
• Coordinate and communicate escalations and vendor management topics effectively.
• Meet and track performance metrics and initiatives from DWP vendors, providing regular updates to IT leadership and technical teams.
• Offer technical input to Workplace Services, Tooling, and Processes, ensuring continuous improvement.
• Collaborate directly with DWP Operations teams to drive cross-discipline initiatives and enhance support processes.

What You Bring

• A Master’s or Bachelor’s degree in IT, Computer Science, or a related field in Business Administration.
• Experience in escalation coordination and vendor management, showcasing a proven track record of effective communication with global teams.
• Strong communication skills that facilitate collaboration and problem-solving.
• ITIL certification is preferred but not required.

About the Team

In our Global Functions, we empower our organization to achieve its goals by providing best-in-class services and solutions across IT, HR, Finance, Real Estate, Strategy & Technology, and more. Our team is dedicated to fostering a collaborative environment that drives innovation and efficiency. Check out this video to learn more about Siemens Energy: Siemens Energy Video .

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)