Lisbon Spanish & Basque Customer Care Specialist

Cross Border Talents; Braga; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option available

Job summary

Cross Border Talents is hiring Customer Care Specialists in Lisbon, Portugal. You will be the first point of contact, supporting Spanish and Basque-speaking customers on a rotating 40-hour week schedule. English at B1 level is required, and a background in customer service is a plus.

You will handle account, subscription, billing and technical inquiries, troubleshoot issues, and collaborate with internal teams to resolve complex problems, while delivering a friendly, professional experience.

Qualifications

• Fluent in Spanish and Basque at C1/C2 level.
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving abilities.
• Comfortable using digital platforms and technology.
• Positive, customer-focused and professional attitude.
• Willingness to work on a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Basque via phone, email and digital channels.
• Assist with account, subscription, billing and technical inquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle customer concerns professionally with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require escalation.

Skills

Fluent Spanish Basque

English (B1)

Customer service experience

Communication skills

Problem-solving

Digital platforms

Customer-centric attitude

Rotating schedule flexibility

Job description

Cross Border Talents is hiring Customer Care Specialists in Lisbon, Portugal. You will be the first point of contact, supporting Spanish and Basque-speaking customers on a rotating 40-hour week schedule. English at B1 level is required, and a background in customer service is a plus.

You will handle account, subscription, billing and technical inquiries, troubleshoot issues, and collaborate with internal teams to resolve complex problems, while delivering a friendly, professional experience.