Lisbon-Based Spanish & Basque Customer Care Specialist

Cross Border Talents; Porto; Sur place; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option

Résumé du poste

Cross Border Talents in Lisbon, Portugal is hiring a Customer Care Specialist to support Spanish and Basque-speaking customers across phone, email and chat. The role handles account, billing and technical queries, delivering a friendly, professional experience.

You will join an international team with rotating shifts, 40 hours per week, on a 12-month contract. Company accommodation, flight reimbursement, and health insurance are among the offered benefits.

Qualifications

• Fluent Spanish & Basque (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.

Responsabilités

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Connaissances

Fluent Spanish

Fluent Basque

English communication (B1)

Customer service experience

Problem solving

Digital platforms & tech

Rotating schedule flexibility

Description du poste

Cross Border Talents in Lisbon, Portugal is hiring a Customer Care Specialist to support Spanish and Basque-speaking customers across phone, email and chat. The role handles account, billing and technical queries, delivering a friendly, professional experience.

You will join an international team with rotating shifts, 40 hours per week, on a 12-month contract. Company accommodation, flight reimbursement, and health insurance are among the offered benefits.