Lisbon Onsite: English-Speaking Customer Care Pro

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Representative to be the first point of contact for customers in Lisbon, Portugal. The role is onsite and requires excellent English communication, a friendly and proactive approach, and a commitment to delivering high-quality support.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain customer records with confidentiality. The ideal candidate is empathetic, patient, and able to work well in a collaborative team

Qualifications

• Fluent English skills at level C1 or higher.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent teamwork and collaboration abilities.
• Ability to manage difficult conversations and de-escalate situations.
• Comfortable handling confidential information.
• Quick learner with new tools and processes.
• Customer-oriented mindset.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate, timely, and professional assistance to customers.
• Understand customer needs and offer appropriate solutions.
• Handle customer complaints with empathy and professionalism.
• Use de-escalation techniques when necessary.
• Maintain accurate customer records and handle sensitive information confidentially.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Skills

Fluent English

Empathetic attitude

Interpersonal skills

Team player

De-escalation

Confidential data handling

Adaptability

Problem solving

Job description

Cross Border Talents is seeking a Customer Service Representative to be the first point of contact for customers in Lisbon, Portugal. The role is onsite and requires excellent English communication, a friendly and proactive approach, and a commitment to delivering high-quality support.

You will handle inquiries via phone, email, and chat, resolve issues, and maintain customer records with confidentiality. The ideal candidate is empathetic, patient, and able to work well in a collaborative team