Lisbon On-Site Multilingual Customer Service Specialist

Cross Border Talents; Costa da Caparica; Sur place; EUR 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Monthly bonus

Onboarding program

Weekend-off policy

Multicultural workplace

Résumé du poste

Cross Border Talents is hiring a Customer Service Specialist on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries with empathy and professionalism, across phone, email and chat channels.

You will document interactions, collaborate with internal teams to resolve issues, and contribute to a multicultural, international service environment. This role emphasizes strong listening and problem-solving skills and requires on-site work with rotational

Qualifications

• Native or high fluency in Italian with English (B2+) required.
• Fluency in French or Dutch with English (B2+) preferred.
• On-site work in Lisbon, Portugal.
• Availability for rotational shifts Mon-Fri 07:30–20:00.
• Weekends off.
• Excellent listening, communication and problem-solving skills.

Responsabilités

• Serve as the primary contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Connaissances

Italian language

French language

Dutch language

English proficiency

Active listening

Communication skills

Problem solving

Description du poste

Cross Border Talents is hiring a Customer Service Specialist on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries with empathy and professionalism, across phone, email and chat channels.

You will document interactions, collaborate with internal teams to resolve issues, and contribute to a multicultural, international service environment. This role emphasizes strong listening and problem-solving skills and requires on-site work with rotational