Lisbon On-Site Multilingual Customer Support Specialist

Cross Border Talents; Almada; On-site; EUR 19,000 - 27,000; Full time

Job summary

Cross Border Talents is recruiting on behalf of a leading global customer experience company for a Customer Service Specialist based on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires multilingual abilities in Italian, French, Dutch, or English and the willingness to work on-site with rotating shifts.

Qualifications

• Native or high fluency in Italian with strong English (B2+)
• Native or high fluency in French with strong English (B2+)
• Native or high fluency in Dutch with strong English (B2+)
• Or English only

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Skills

Active listening

Communication

Problem solving

Customer service

Multilingual support

Job description

Cross Border Talents is recruiting on behalf of a leading global customer experience company for a Customer Service Specialist based on-site in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires multilingual abilities in Italian, French, Dutch, or English and the willingness to work on-site with rotating shifts.