Bilingual Customer Support - Lisbon (Spanish/English)

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Cross Border Talents is seeking bilingual Customer Service Representatives in Lisbon, Portugal. The role involves handling inquiries by phone, email and chat for an international client with a focus on accuracy and care.

Fluency in Spanish and English is essential, and strong written and verbal communication is required to interact with a multilingual team daily. You will work on-site in Lisbon, with training and onboarding provided.

Qualifications

• Fluent level in Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Fluent Spanish

Fluent English

Communication skills

Team player

Job description

Cross Border Talents is seeking bilingual Customer Service Representatives in Lisbon, Portugal. The role involves handling inquiries by phone, email and chat for an international client with a focus on accuracy and care.

Fluency in Spanish and English is essential, and strong written and verbal communication is required to interact with a multilingual team daily. You will work on-site in Lisbon, with training and onboarding provided.