Lisbon On-site Customer Support Specialist (Multilingual)

Cross Border Talents; Loures; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Fixed weekends off

On-site in Lisbon

Bonus scheme

Onboarding program

Multicultural workplace

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Specialist to be the first point of contact for international customers. You will respond to inquiries via phone, email, and chat, document interactions, and collaborate with internal teams to resolve issues with professionalism.

The role is on-site in Lisbon with Monday to Friday shifts (07:30–20:00) and weekends off. Fluency in Italian, French, Dutch or strong English is required, along with excellent listening and

Qualifications

• Native or fluent in Italian with strong English (B2+), or fluency in English only.
• Strong communication and active listening abilities.
• Willingness to work on-site in Lisbon, with rotating shifts.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate, timely support and document interactions in the CRM.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Maintain a professional and empathetic approach in a dynamic international environment.

Skills

Italian fluency

English fluency

French fluency

Dutch fluency

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Specialist to be the first point of contact for international customers. You will respond to inquiries via phone, email, and chat, document interactions, and collaborate with internal teams to resolve issues with professionalism.

The role is on-site in Lisbon with Monday to Friday shifts (07:30–20:00) and weekends off. Fluency in Italian, French, Dutch or strong English is required, along with excellent listening and