Lisbon Onsite: AI Customer Support Specialist (English)

100Hires, Inc.; Coimbra; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Permanent accommodation provided

Meal allowance

Holiday and Christmas allowances

Private health and dental insurance

22 days annual leave

Initial training

Job summary

100Hires, Inc. is seeking an English-speaking AI Customer Support Agent to join our international team in Lisbon, Portugal.

The role focuses on assisting users with AI-powered products and services, handling billing inquiries, and troubleshooting technical issues across multiple channels. The ideal candidate has fluent English and strong communication skills, with experience in IT or tech support and a passion for AI.

Qualifications

• Fluent English, both written and spoken.
• Previous experience in IT, technical support, or AI is valued.
• Customer service or helpdesk background is an advantage.
• Strong communication and problem-solving skills.
• Curious, adaptable and eager to learn about new technologies.
• Willingness to work onsite in Lisbon.

Responsibilities

• Support customers across multiple channels.
• Assist with billing, invoicing, and account access enquiries.
• Troubleshoot platform, product and technical issues.
• Guide customers on how to use products and features.
• Deliver high-quality customer experience in a tech environment.

Skills

Fluent English

Strong communication

Problem solving

IT/Tech support experience

Curious & eager to learn

Job description

100Hires, Inc. is seeking an English-speaking AI Customer Support Agent to join our international team in Lisbon, Portugal.

The role focuses on assisting users with AI-powered products and services, handling billing inquiries, and troubleshooting technical issues across multiple channels. The ideal candidate has fluent English and strong communication skills, with experience in IT or tech support and a passion for AI.