Lisbon Onsite AI Customer Support Specialist

RDN Cons; Porto; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Fully paid relocation package

Permanent accommodation provided

Meal allowance

Private health and dental insurance

22 days annual leave

Comprehensive initial training

Career growth opportunities

Job summary

100Hires, Inc. is seeking an AI Customer Support Agent to join an international team in Lisbon, Portugal. This onsite role includes a fully paid relocation package and permanent accommodation, and focuses on assisting users of AI-powered products and services.

You will handle inquiries across channels, help with billing, and troubleshoot technical issues while guiding customers through features and ensuring a high-quality experience in a fast-paced, global environment.

Qualifications

• Fluent English written and spoken proficiency.
• Experience or knowledge in IT, tech support, AI is valued.
• Previous customer service or technical support experience is an advantage.

Responsibilities

• Support customers across multiple channels.
• Assist with billing, invoicing and account inquiries.
• Troubleshoot platform, product and technical issues.
• Guide customers on how to use products, features and services effectively.
• Identify customer issues and provide clear, accurate solutions.
• Deliver a high-quality customer experience in a tech-driven environment.

Skills

Fluent English

IT knowledge

Customer service

Strong communication

Job description

100Hires, Inc. is seeking an AI Customer Support Agent to join an international team in Lisbon, Portugal. This onsite role includes a fully paid relocation package and permanent accommodation, and focuses on assisting users of AI-powered products and services.

You will handle inquiries across channels, help with billing, and troubleshoot technical issues while guiding customers through features and ensuring a high-quality experience in a fast-paced, global environment.