Lisbon AI & Digital Support Specialist — On-Site & English

RDN Cons; Sintra; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Private dental insurance

22 days annual leave

Job summary

RDN Cons in Lisbon, Portugal, is seeking an English-speaking customer support specialist to join an international team in a fully on-site role. You will help customers with subscriptions, billing and account questions across AI-powered features and social media platforms.

The position requires strong English skills, a passion for AI and digital tech, and a customer-focused mindset. Training is provided and weekend shifts may be required.

Qualifications

• Currently residing in Lisbon, Portugal, and available to work on-site.
• Very good written and spoken English (C1 preferred).
• Genuine enthusiasm for AI, social media and digital technology.
• Strong communication and interpersonal skills.
• Willingness to learn new systems and technologies.
• Availability to work rotating shifts, including weekends.
• Previous experience in customer service or technical support is advantageous but not essential.

Responsibilities

• Provide professional customer support in English via digital channels.
• Assist customers with subscription management, billing and account inquiries.
• Help users understand and navigate AI-powered features and digital applications.
• Support customers using popular social media and messaging platforms.
• Troubleshoot account access issues and common technical difficulties.
• Explain product features and provide clear, practical solutions.
• Handle customer enquiries with empathy, patience and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

English proficiency

Customer service

Communication skills

Problem solving

Tech savvy

Team collaboration

Job description

RDN Cons in Lisbon, Portugal, is seeking an English-speaking customer support specialist to join an international team in a fully on-site role. You will help customers with subscriptions, billing and account questions across AI-powered features and social media platforms.

The position requires strong English skills, a passion for AI and digital tech, and a customer-focused mindset. Training is provided and weekend shifts may be required.