AI Customer Support Specialist — Lisbon (On-site, 24/7)

Fh Collective Academy; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Meal support

Relocation assistance

Training and learning opportunities

Country relocation support

Job summary

Fh Collective Academy in Lisbon, Portugal, is seeking a Customer Support Specialist to support users of a globally recognized AI platform. The role is on-site in Lisbon, with English fluency required and an international candidate welcome.

You will handle billing inquiries, assist with account access, and guide users through AI features while delivering excellent customer service and meeting performance targets. Training and career growth opportunities are provided.

Qualifications

• Fluent English, both written and spoken.
• Excellent communication and problem-solving skills.
• Customer-focused and solution-oriented mindset.
• Comfortable working with technology and digital platforms.

Responsibilities

• Supporting customers with billing and invoicing queries.
• Troubleshooting account access and login issues.
• Guiding users on how to use AI products and features.
• Providing support via email, chat, and telephone.
• Resolving customer issues efficiently and professionally.
• Delivering an exceptional customer experience.
• Meeting quality and performance targets.

Job description

Fh Collective Academy in Lisbon, Portugal, is seeking a Customer Support Specialist to support users of a globally recognized AI platform. The role is on-site in Lisbon, with English fluency required and an international candidate welcome.

You will handle billing inquiries, assist with account access, and guide users through AI features while delivering excellent customer service and meeting performance targets. Training and career growth opportunities are provided.