AI Tech Support Specialist - English (Lisbon Onsite)

Adecco Recursos Humanos; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Paid training

International project

Competitive salary package

Accommodation support

Job summary

Adecco Recursos Humanos in Lisbon is seeking an English-speaking Customer Support Specialist to join an AI technology project. You will handle inquiries via email, chat and phone, assist with account access, billing and invoicing queries, and troubleshoot technical issues for users of AI-powered products.

The role requires native or fluent English, on-site work in Lisbon, and strong communication and problem-solving skills.

Qualifications

• Native or fluent English (mandatory).
• Experience in Customer Service, Contact Centre, Customer Support or Telecommunications.
• Interest in new technologies and digital tools.
• Strong communication and problem-solving skills.
• EU Citizenship or valid Residence Permit in Portugal.
• Availability to work onsite in Lisbon.

Responsibilities

• Provide customer support through email, chat and phone channels.
• Assist customers with account access, billing and invoicing queries.
• Troubleshoot technical issues and offer effective solutions.
• Guide users in using AI-powered products and services.
• Deliver high-quality customer experience and satisfaction.

Skills

English fluency

Customer service

Communication

Problem solving

Job description

Adecco Recursos Humanos in Lisbon is seeking an English-speaking Customer Support Specialist to join an AI technology project. You will handle inquiries via email, chat and phone, assist with account access, billing and invoicing queries, and troubleshoot technical issues for users of AI-powered products.

The role requires native or fluent English, on-site work in Lisbon, and strong communication and problem-solving skills.