Lisbon On-site AI Customer Support Specialist (English)

Kats Recruitment; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical and dental insurance

22 days vacation

Resumo da oferta

Kats Recruitment is seeking an English-speaking AI Customer Support Specialist for our Lisbon-based operations. This role involves front-line user care, account assistance, and technical guidance across AI platforms.

Based in Lisbon, you will work full-time in a 24/7 rotational shift environment, engaging with global consumers and business clients. The position offers onboarding, ongoing technical training, and clear career advancement within a multinational setting.

Qualificações

• Fluent in English, written and verbal.
• Interest in AI and emerging tech platforms.
• Willing to work full-time in a 24/7 rotating shift.
• Experience in customer service or tech support is a plus.

Responsabilidades

• Provide front-line support via chat, email, and web tickets.
• Resolve inquiries on subscriptions, billing, invoicing, and account access.
• Troubleshoot platform glitches and authentication errors.
• Guide users on prompts and feature adoption across AI tools.
• Maintain high-quality, empathetic resolutions while meeting performance metrics.

Conhecimentos

English fluency

AI tech interest

Troubleshooting

Customer focus

Communication skills

Descrição da oferta de emprego

Kats Recruitment is seeking an English-speaking AI Customer Support Specialist for our Lisbon-based operations. This role involves front-line user care, account assistance, and technical guidance across AI platforms.

Based in Lisbon, you will work full-time in a 24/7 rotational shift environment, engaging with global consumers and business clients. The position offers onboarding, ongoing technical training, and clear career advancement within a multinational setting.