Lisbon On-site AI Customer Support Specialist (English)

Kats Recruitment; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Private medical and dental insurance

22 days vacation

Job summary

Kats Recruitment is seeking an English-speaking AI Customer Support Specialist for our Lisbon-based operations. This role involves front-line user care, account assistance, and technical guidance across AI platforms.

Based in Lisbon, you will work full-time in a 24/7 rotational shift environment, engaging with global consumers and business clients. The position offers onboarding, ongoing technical training, and clear career advancement within a multinational setting.

Qualifications

• Fluent in English, written and verbal.
• Interest in AI and emerging tech platforms.
• Willing to work full-time in a 24/7 rotating shift.
• Experience in customer service or tech support is a plus.

Responsibilities

• Provide front-line support via chat, email, and web tickets.
• Resolve inquiries on subscriptions, billing, invoicing, and account access.
• Troubleshoot platform glitches and authentication errors.
• Guide users on prompts and feature adoption across AI tools.
• Maintain high-quality, empathetic resolutions while meeting performance metrics.

Skills

English fluency

AI tech interest

Troubleshooting

Customer focus

Communication skills

Job description

Kats Recruitment is seeking an English-speaking AI Customer Support Specialist for our Lisbon-based operations. This role involves front-line user care, account assistance, and technical guidance across AI platforms.

Based in Lisbon, you will work full-time in a 24/7 rotational shift environment, engaging with global consumers and business clients. The position offers onboarding, ongoing technical training, and clear career advancement within a multinational setting.