Lisbon On-site: Spanish-Speaking Customer Service Pro

CB Talents; Lisboa; On-site; EUR 9,800 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Monthly performance bonus

Job summary

CB Talents in Lisbon, Portugal is seeking a customer service adviser to support customers of a well-known Spanish airline. The role involves handling high call volumes, delivering a great customer experience, and making real-time decisions to resolve issues.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to work rotating shifts. The position is on-site in Lisbon with a welcoming bonus and performance-based incentives.

Qualifications

• Fluent Spanish, C1 (spoken and written).
• English, B2 (spoken and written).
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone to ensure a great experience.
• Handle high call volumes with composure.
• Remain calm, empathetic, and solution-oriented in stressful situations.
• Make quick, correct decisions in real time.

Skills

Spanish (C1)

English (B2)

Customer service

High-volume calls

Empathy & communication

Job description

CB Talents in Lisbon, Portugal is seeking a customer service adviser to support customers of a well-known Spanish airline. The role involves handling high call volumes, delivering a great customer experience, and making real-time decisions to resolve issues.

Requirements include fluent Spanish (C1) and English (B2), prior customer service experience, and willingness to work rotating shifts. The position is on-site in Lisbon with a welcoming bonus and performance-based incentives.