Bilingual Airline Support Agent (Spanish/English) - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

€1,000 welcome bonus, paid in 12 mont…

Performance bonus of up to €120 per月

Full-time, 39 hours per week, on-site

Rotating shifts

Job summary

Cross Border Talents in Lisbon is seeking a customer-support specialist to assist travellers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

The role is full-time, 39 hours per week, on-site in Lisbon with rotating shifts; fluent Spanish (C1+) and English (B2) are required; you'll join a dynamic team in a vibrant European city. Places are limited and the next wave starts soon.

Qualifications

• Spanish C1 or above (spoken and written).
• English B2 (spoken and written).
• Resilience, strong communication and decision-making skills.

Responsibilities

• Support airline customers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

Skills

Spanish

English

Communication

Decision-making

Resilience

Job description

Cross Border Talents in Lisbon is seeking a customer-support specialist to assist travellers by phone, resolving queries and handling sensitive situations with empathy and good judgement.

The role is full-time, 39 hours per week, on-site in Lisbon with rotating shifts; fluent Spanish (C1+) and English (B2) are required; you'll join a dynamic team in a vibrant European city. Places are limited and the next wave starts soon.