Bilingual Spanish Customer Support Agent — Lisbon (On-site)

CB Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Total bonus package

Job summary

CB Talents in Lisbon, Portugal is seeking dedicated Customer Support Representatives to join our on-site team. You will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex inquiries.

Fluent Spanish (C1) and English (B2) are required, with prior customer service experience. A welcome bonus and performance-based incentives are offered, along with ongoing professional growth opportunities.

Qualifications

• Experience in high-volume customer service environments.
• Strong verbal and written communication in Spanish and English.
• Ability to stay composed and professional in challenging situations.
• Resilience and sound decision-making under pressure.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate strong decision-making and judgment when addressing customer needs.
• De-escalate sensitive situations with empathy, patience, and resilience.

Skills

Communication skills

Active listening

Empathy

Problem solving

Job description

CB Talents in Lisbon, Portugal is seeking dedicated Customer Support Representatives to join our on-site team. You will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex inquiries.

Fluent Spanish (C1) and English (B2) are required, with prior customer service experience. A welcome bonus and performance-based incentives are offered, along with ongoing professional growth opportunities.