Spanish-Speaking Support Agent - Onsite Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Welcome bonus €1,000

Performance bonus up to €120/mo

Total bonus up to ~€203.33/mo

Job summary

Cross Border Talents in Lisbon is hiring dedicated Customer Support Representatives to handle a high volume of customer interactions by phone, delivering professional assistance and timely resolutions.

You must be fluent in Spanish (C1) and English (B2), with proven experience in customer service. The role is on-site in Lisbon and offers a welcoming bonus, performance incentives, and opportunities to develop in a dynamic team.

Qualifications

• Languages: Spanish (C1) and English (B2) proficiency, both spoken and written.
• Prior customer service experience, ideally in high-volume phone support.
• Strong communication, active listening, empathy, and problem-solving abilities.
• Resilience to stay professional in challenging situations.

Responsibilities

• Handle inbound phone calls in a fast-paced environment.
• Demonstrate decision-making and sound judgment when addressing customer needs.
• De-escalate sensitive situations with empathy, patience, and resilience.

Skills

Fluent Spanish (C1)

English (B2)

Active listening

Empathy

Communication skills

Problem solving

Job description

Cross Border Talents in Lisbon is hiring dedicated Customer Support Representatives to handle a high volume of customer interactions by phone, delivering professional assistance and timely resolutions.

You must be fluent in Spanish (C1) and English (B2), with proven experience in customer service. The role is on-site in Lisbon and offers a welcoming bonus, performance incentives, and opportunities to develop in a dynamic team.