Lisbon On-Site AI & Digital Tech Support (English)

Encaja Talent; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Dental insurance

Permanent contract possibility

On-site in Lisbon

Job summary

Encaja Talent in Lisbon is partnering with a leading international customer experience company to recruit English-speaking Customer Support Specialists for a premium digital subscription service spanning Facebook, Instagram, WhatsApp, and AI-powered apps.

You will handle subscriptions, billing and plan options; assist users across social media and AI tools; troubleshoot issues; and guide customers through features while maintaining high service standards.

Qualifications

• Excellent command of English, both written and spoken.
• Strong communication skills with a customer-oriented mindset.
• Interest in AI, social media, and digital technology.
• Good technical aptitude and ability to troubleshoot common digital platform issues.
• Comfortable using social media applications, online services, and digital tools.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Provide customer support in English to users of a premium digital subscription service.
• Assist customers with subscription management, including registrations, renewals, billing, and plan options.
• Support users across social media, messaging, and AI-powered applications.
• Guide customers through premium features, integrated AI tools, and account settings.
• Troubleshoot technical issues related to subscriptions, account access, and platform functionalities.
• Explain product features and help subscribers make the most of available services.
• Handle customer enquiries professionally and provide clear, effective solutions.
• Conduct targeted outbound calls when necessary to resolve customer issues.
• Investigate recurring technical problems and identify appropriate solutions.
• Monitor customer feedback and report common issues to the relevant teams.
• Maintain accurate records of customer interactions and support requests.
• Ensure compliance with internal procedures and customer service quality standards.

Skills

English proficiency

Communication

Tech troubleshooting

Customer focus

Team collaboration

Tools

Social media platforms

AI-powered apps

Job description

Encaja Talent in Lisbon is partnering with a leading international customer experience company to recruit English-speaking Customer Support Specialists for a premium digital subscription service spanning Facebook, Instagram, WhatsApp, and AI-powered apps.

You will handle subscriptions, billing and plan options; assist users across social media and AI tools; troubleshoot issues; and guide customers through features while maintaining high service standards.