Lisbon-based AI & Digital Support Specialist (On-site)

RDN Cons; Braga; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Private dental insurance

Holiday and Christmas allowances

Performance-based bonuses

Job summary

RDN Cons in Lisbon is seeking a customer support specialist to assist English-speaking users with subscriptions, billing and account inquiries. You will help navigate AI-powered features and digital applications across social platforms.

Ideal candidates are based in Lisbon, comfortable with on-site work, and possess excellent English skills. Prior customer service experience is a plus, with benefits including training and performance-based bonuses in a multicultural environment.

Qualifications

• Based in Lisbon and eligible to work on-site.
• Excellent written and spoken English (C1).
• Interest in AI, social media and digital technology.
• Willing to learn new systems and tools.
• Previous customer service experience is a plus.

Responsibilities

• Provide professional customer support in English via digital channels.
• Assist customers with subscriptions, billing and account inquiries.
• Help users navigate AI-powered features and apps.
• Support customers on social media and messaging platforms.
• Troubleshoot login and common technical issues.
• Maintain accurate records of interactions and collaborate with teams.

Skills

English (C1)

Customer support

Problem solving

Communication

Interpersonal skills

Tech-savviness

Willingness to learn

Job description

RDN Cons in Lisbon is seeking a customer support specialist to assist English-speaking users with subscriptions, billing and account inquiries. You will help navigate AI-powered features and digital applications across social platforms.

Ideal candidates are based in Lisbon, comfortable with on-site work, and possess excellent English skills. Prior customer service experience is a plus, with benefits including training and performance-based bonuses in a multicultural environment.