Lisbon-Based AI & Digital Support Specialist (English)

RDN CONS; Loures; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Holiday allowance

Christmas allowance

Private health insurance

Private dental insurance

22 days annual leave

Zusammenfassung

RDN CONS in Lisbon, Portugal, is seeking an English-speaking customer support professional to join an international team. You will help users maximize AI-powered features, manage subscriptions and resolve technical questions in a dynamic, multicultural environment.

The role is onsite in Lisbon, offers full-time employment, training, and performance-based bonuses, with benefits like meal allowances and health coverage. No prior industry experience required.

Qualifikationen

• Very good written and spoken English (C1 preferred).
• Genuine enthusiasm for AI, social media and digital technology.
• Willingness to learn new systems and technologies.
• Availability to work rotating shifts, including weekends.
• Previous customer service or technical support experience is an advantage, but not essential.

Aufgaben

• Provide professional customer support in English via digital channels.
• Assist customers with subscription management, billing and account inquiries.
• Help users understand and navigate AI-powered features and digital apps.
• Support customers using social media and messaging platforms.
• Troubleshoot account access issues and common technical difficulties.
• Explain product features and provide clear, practical solutions.
• Handle customer inquiries with empathy, patience and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure a positive customer experience.

Kenntnisse

English (C1)

Customer service

Technical support

Problem solving

Jobbeschreibung

RDN CONS in Lisbon, Portugal, is seeking an English-speaking customer support professional to join an international team. You will help users maximize AI-powered features, manage subscriptions and resolve technical questions in a dynamic, multicultural environment.

The role is onsite in Lisbon, offers full-time employment, training, and performance-based bonuses, with benefits like meal allowances and health coverage. No prior industry experience required.