Lisbon AI & Digital Support Specialist (On-Site)

RDN Cons; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Bonuses

Meal card

Holiday allowance

Health insurance

International team

Job summary

RDN Cons in Lisbon is seeking a motivated English-speaking customer support agent to assist users of AI-powered applications and social media tools. The role focuses on subscription management, billing inquiries, and resolving technical questions with a customer-first approach.

You will work on-site in Lisbon, joining a multicultural, tech-focused team. Prior customer service experience helps, but training is provided; strong English communication is essential and a positive attitude is required.

Qualifications

• Very good written and spoken English (C1 preferred).
• Experience in customer service is an advantage.
• Comfort with digital tools and social apps.
• Willing to learn new systems.

Responsibilities

• Provide professional customer support in English via digital channels.
• Assist with subscription management and billing.
• Explain product features and offer practical solutions.
• Troubleshoot account access issues.
• Collaborate with internal teams to ensure a positive experience.

Skills

Fluent English

Customer service

Problem solving

Job description

RDN Cons in Lisbon is seeking a motivated English-speaking customer support agent to assist users of AI-powered applications and social media tools. The role focuses on subscription management, billing inquiries, and resolving technical questions with a customer-first approach.

You will work on-site in Lisbon, joining a multicultural, tech-focused team. Prior customer service experience helps, but training is provided; strong English communication is essential and a positive attitude is required.