Lisbon On-Site AI & Digital Support Advisor (English)

RDN CONS; Cascais; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Performance-based bonuses

Meal allowance

Holiday and Christmas allowances

22 working days of annual leave

Private health and dental insurance

International working environment

Job summary

RDN CONS in Lisbon is seeking motivated English-speaking professionals to join our international customer support team. This on-site role focuses on helping users get the most from AI-powered features, social media services, and digital applications, while delivering friendly, effective assistance.

You will handle subscriptions, billing inquiries and account issues, work with cross-functional teams, and enjoy benefits like bonuses, meal allowances, and paid leave.

Qualifications

• Fluent English communication required.
• Customer-focused with strong interpersonal skills.
• Willingness to learn new systems and technologies.

Responsibilities

• Provide professional customer support in English via digital channels.
• Assist customers with subscription management, billing and account inquiries.
• Help users understand and navigate AI-powered features and digital applications.
• Support customers using popular social media platforms.
• Troubleshoot account access issues and common technical difficulties.
• Explain product features and provide clear, practical solutions.
• Handle enquiries with empathy, patience and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

English (C1)

Job description

RDN CONS in Lisbon is seeking motivated English-speaking professionals to join our international customer support team. This on-site role focuses on helping users get the most from AI-powered features, social media services, and digital applications, while delivering friendly, effective assistance.

You will handle subscriptions, billing inquiries and account issues, work with cross-functional teams, and enjoy benefits like bonuses, meal allowances, and paid leave.