Lisbon AI & Tech Customer Support Specialist

CB Talents; Amadora; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

International environment

Career development opportunities

22 days annual leave

Resumo da oferta

CB Talents is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform. You will assist both consumers and business users with account, billing, product, and technical issues, delivering excellent customer experiences in a fast-paced environment.

Responsibilities include multi-channel support, troubleshooting, and guiding users on the platform, while maintaining quality standards.

Qualificações

• English proficiency C1–C2.
• Experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar.
• Comfortable with technology and digital platforms.
• Strong communication and problem-solving skills.
• Available for rotating day shifts between 07:00 and 22:00.
• Based in Lisbon and legally authorized to work in Portugal.

Responsabilidades

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while meeting quality standards.

Conhecimentos

Customer Support

Technical Support

Helpdesk

Communication

Problem Solving

Descrição da oferta de emprego

CB Talents is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform. You will assist both consumers and business users with account, billing, product, and technical issues, delivering excellent customer experiences in a fast-paced environment.

Responsibilities include multi-channel support, troubleshooting, and guiding users on the platform, while maintaining quality standards.