AI & Digital Support Specialist (English) - Lisbon On-site

RDN Cons

Coimbra

On-site

EUR 28,000 - 32,000

Full time

4 days ago

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Benefits offered by this job

Meal allowance via prepaid meal card

Private health and dental insurance

Holiday and Christmas allowances

22 working days of annual leave

Performance-based bonuses

Job summary

RDN Cons in Lisbon, Portugal, seeks motivated English-speaking candidates to join our international customer support team. This on-site, full-time role focuses on helping users make the most of AI-powered features and digital applications, while handling subscriptions and account inquiries.

You will assist customers via email and live chat, troubleshoot access issues, and collaborate with internal teams to ensure a positive experience.

Qualifications

Very good written and spoken English (C1 preferred).
Interest in AI, social media and digital technology.
Willingness to learn new systems and technologies.
Availability to work rotating shifts, including weekends.
Experience in customer service or technical support is a plus.

Responsibilities

Provide professional customer support in English via digital communication channels.
Assist customers with subscription management, billing and account-related enquiries.
Help users understand and navigate AI-powered features and digital applications.
Support customers using popular social media and messaging platforms.
Troubleshoot account access issues and common technical difficulties.
Explain product features and provide clear, practical solutions.
Maintain accurate records of customer interactions.
Collaborate with internal teams to ensure a positive customer experience.