AI & Digital Support Specialist - English, Lisbon (On-site)

RDN Cons; Queluz; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonuses

Meal allowance via prepaid meal card

Holiday and Christmas allowances

Private health and dental insurance

Job summary

RDN Cons in Lisbon is seeking a full-time English-speaking customer support specialist to join our international team. You will handle subscription management, billing questions, and assist users with AI-powered features and social media tools.

This on-site role offers training, performance bonuses, meal allowance, and health benefits in an international working environment. Ideal candidates reside in Lisbon or nearby, with strong English skills and a customer-first attitude.

Qualifications

• Very good written and spoken English (C1 preferred).
• Genuine enthusiasm for Artificial Intelligence, social media and digital technology.
• Confidence using online platforms, mobile applications and digital tools.
• Good communication and interpersonal skills.
• A positive attitude and a customer-focused approach.
• Strong problem-solving abilities and attention to detail.
• Willingness to learn new systems and technologies.
• Availability to work rotating shifts, including weekends.
• Previous experience in customer service or technical support is an advantage, but not essential.

Responsibilities

• Provide professional customer support in English via digital communication channels.
• Assist customers with subscription management, billing and account-related enquiries.
• Help users understand and navigate AI-powered features and digital applications.
• Support customers using popular social media and messaging platforms.
• Troubleshoot account access issues and common technical difficulties.
• Explain product features and provide clear, practical solutions.
• Handle customer enquiries with empathy, patience and professionalism.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

English (C1)

Customer service

Communication

Problem solving

Job description

RDN Cons in Lisbon is seeking a full-time English-speaking customer support specialist to join our international team. You will handle subscription management, billing questions, and assist users with AI-powered features and social media tools.

This on-site role offers training, performance bonuses, meal allowance, and health benefits in an international working environment. Ideal candidates reside in Lisbon or nearby, with strong English skills and a customer-first attitude.