Lisbon: English-Speaking AI & Social Media Support

Kats Recruitment; Lisboa; Vor Ort; EUR 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

Meal card allowances

Private health and dental insurance

22 days annual leave

10-day paid initial training

Zusammenfassung

Kats Recruitment is seeking an English-speaking Customer Support Specialist for a Lisbon-based project in AI, social media, and digital communication. You will support subscribers of a premium digital service, handling onboarding, billing questions, and technical guidance.

The role requires strong English, problem-solving, and empathy. Work on-site in Lisbon with 40 hours per week across day and night shifts, 10-day paid training, meal allowances, private health and dental coverage, and a

Qualifikationen

• Excellent written and spoken English.
• Interest in AI, digital communication, and social media.
• Strong problem-solving and basic technical troubleshooting.
• Clear, empathetic customer-focused communication.
• Good computer literacy and multi-tasking.
• Experience in customer support or contact center is a plus.
• Familiarity with messaging apps is a plus.

Aufgaben

• Deliver professional customer care in English via digital channels.
• Assist users with onboarding, billing, and renewal inquiries.
• Guide customers through AI-powered tools and features.
• Troubleshoot subscription and app issues.
• Conduct targeted follow-ups to resolve complex cases.
• Flag recurring issues to product teams.
• Maintain accurate case logs in CRM.
• Ensure compliance with quality standards and security policies.

Kenntnisse

English proficiency

Customer support

AI interest

Troubleshooting

Jobbeschreibung

Kats Recruitment is seeking an English-speaking Customer Support Specialist for a Lisbon-based project in AI, social media, and digital communication. You will support subscribers of a premium digital service, handling onboarding, billing questions, and technical guidance.

The role requires strong English, problem-solving, and empathy. Work on-site in Lisbon with 40 hours per week across day and night shifts, 10-day paid training, meal allowances, private health and dental coverage, and a