AI Customer Support Specialist – English (Lisbon)

Personalbuero U Herrmann; Lisboa; Presencial; EUR 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Holiday and Christmas allowances

Private health and dental insurance

22 days of annual leave

Comprehensive initial training

Professional development

International working environment in  

Opportunity to work with cutting-edge

Descripción de la vacante

Personalbuero U Herrmann in Lisbon is hiring English-speaking AI Customer Support Specialists for a global team. This full-time, 40-hour role runs on a 24/7 rotating shift, supporting consumers and business users and offering hands-on exposure to AI tech.

You will handle multi-channel inquiries, resolve billing and access issues, troubleshoot platform problems, and guide customers on using products. The role includes thorough training and growth opportunities in an international environment.

Formación

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Willing to work rotating shifts in a fast-paced environment.

Responsabilidades

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Conocimientos

Fluent English

AI interest

Communication skills

Problem solving

Customer focus

CS/Tech support

Rotating shifts

Descripción del empleo

Personalbuero U Herrmann in Lisbon is hiring English-speaking AI Customer Support Specialists for a global team. This full-time, 40-hour role runs on a 24/7 rotating shift, supporting consumers and business users and offering hands-on exposure to AI tech.

You will handle multi-channel inquiries, resolve billing and access issues, troubleshoot platform problems, and guide customers on using products. The role includes thorough training and growth opportunities in an international environment.