AI-Driven English Support Specialist – Lisbon (On-site)

Freedom Recruitment; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Meal card

Performance bonus

Night shift premium

Job summary

Freedom Recruitment in Lisbon is partnering with an international BPO to recruit English-speaking Customer Support Specialists. This full-time on-site role offers 40 hours per week, with rotating day and night shifts between 07:00–22:00 and 22:00–07:00, based in modern offices.

You will handle multi-channel support, onboarding, renewals and payments, guide users through the platform and AI features, troubleshoot issues, document interactions, and contribute feedback for product improvements.

Qualifications

• Fluent English (C1/C2 level) with clear, professional written and verbal communication skills.
• Practical technical aptitude and comfort troubleshooting web-based applications, social media tools, and digital platforms.
• Genuine interest in consumer technology, artificial intelligence tools, and social communication channels.
• Sound problem-solving abilities with a structured, patient, and customer-first approach.
• Previous background in customer service, contact centers, or digital support is an advantage, but entry-level applicants are welcome.
• Availability to work on-site in Lisbon across rotational shifts, including weekends.

Responsibilities

• Deliver multi-channel support in English via digital messaging, email, and targeted outbound calls when necessary.
• Assist users with subscription administration, including onboarding, renewal options, payment issues, and plan changes.
• Guide customers through platform functionalities, account settings, and integrated AI capabilities.
• Troubleshoot technical issues related to digital app features, user access, and service availability.
• Document customer interactions and issue resolutions accurately within internal ticketing software.
• Flag recurring technical defects and report product feedback to internal quality teams.

Skills

Fluent English

Technical aptitude

AI tools interest

Problem solving

Customer service

Entry-level friendly

Job description

Freedom Recruitment in Lisbon is partnering with an international BPO to recruit English-speaking Customer Support Specialists. This full-time on-site role offers 40 hours per week, with rotating day and night shifts between 07:00–22:00 and 22:00–07:00, based in modern offices.

You will handle multi-channel support, onboarding, renewals and payments, guide users through the platform and AI features, troubleshoot issues, document interactions, and contribute feedback for product improvements.