AI Customer Support Specialist (English) - Day Shift Lisbon

Jc Recruiting; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Day Shift

Salary + bonus

Meal allowance

Holidays allowance

Health & dental

22 vacation days

Comprehensive training

Career growth

International team Lisbon

Accommodation provided

Commission

Job summary

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal. This is a full-time, 40-hour-per-week position on a Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.

You will support customers across multiple channels, resolve billing questions, troubleshoot issues, and guide users on product features, delivering high-quality support.

Qualifications

• Fluent English, both written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and able to troubleshoot issues.
• Previous customer service or technical support experience is an advantage.
• Able to work Day Shifts between 07:00 and 22:00.
• Comfortable in a fast-paced, technology-driven environment.

Responsibilities

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Skills

Fluent English

Interest in AI/new tech

Communication skills

Problem-solving

Customer-focused

Adaptability to fast-paced environment

Day shift availability

Job description

JC Recruiting is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal. This is a full-time, 40-hour-per-week position on a Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.

You will support customers across multiple channels, resolve billing questions, troubleshoot issues, and guide users on product features, delivering high-quality support.