Bilingual Spanish/Basque Streaming Support – Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Health insurance

English training

Contract 12 months

Paid vacation

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a full-time customer support role for a leading streaming platform. You will assist members via phone, email, or chat, handle account management and billing inquiries, and provide technical troubleshooting support.

Required languages are Spanish and Basque plus English (B1+); candidates must be flexible for 24/7 rotating shifts, including weekends and holidays.

Qualifications

• Native or fluent in Castilian (Spanish) and Basque, plus English (B1+).
• Mindset: Passionate about digital entertainment, tech-savvy, empathetic, and detail-oriented.
• Flexibility: Comfortable working full-time on a 24/7 rotating shift schedule (including weekends and holidays).

Responsibilities

• Deliver Great Support: Help streaming members via phone, email, or chat with a friendly, solution-oriented approach.
• Solve Problems: Assist with account management, billing inquiries, and technical troubleshooting.
• Guide & Share: Share product and service features to keep users hooked on their favorite content.

Skills

Spanish

Basque

English (B1+)

Job description

Savior Artigos Texteis Lda in Lisbon is seeking a full-time customer support role for a leading streaming platform. You will assist members via phone, email, or chat, handle account management and billing inquiries, and provide technical troubleshooting support.

Required languages are Spanish and Basque plus English (B1+); candidates must be flexible for 24/7 rotating shifts, including weekends and holidays.