Lisbon: English-speaking Customer Expert in Tech Support

CB Talents; Amadora; Sur place; EUR 13 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Paid training

Contract path to permanent

Résumé du poste

CB Talents is recruiting for Customer Experts (English Market) in Lisbon to assist small and medium businesses with chat, email and phone support. You will help clients optimize self-serve digital advertising and deliver pre- and post-sales support.

The role emphasizes CSAT, empathy, and a warm, professional tone within an international team. A 12-month contract with potential for permanency is offered, plus training and benefits.

Qualifications

• Fluent English, strong written/spoken skills.
• Empathetic, helpful, team player.
• Calm under pressure with de-escalation skills.
• Fast learner.

Responsabilités

• Support SMEs via chat, email and phone.
• Help customers maximize self-serve ads.
• Provide pre- and post-sales, product and tool support.
• Deliver positive customer experiences with focus on CSAT.

Connaissances

Excellent English

Empathy & teamwork

De-escalation skills

Fast learner

Description du poste

CB Talents is recruiting for Customer Experts (English Market) in Lisbon to assist small and medium businesses with chat, email and phone support. You will help clients optimize self-serve digital advertising and deliver pre- and post-sales support.

The role emphasizes CSAT, empathy, and a warm, professional tone within an international team. A 12-month contract with potential for permanency is offered, plus training and benefits.