Lisbon On-Site English-Speaking SMB Support Pro

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a customer support specialist to assist small and medium-sized business clients via phone, chat and email. You will help customers use digital advertising products and tools, delivering a warm, empathetic service with excellent English communication.

The role focuses on pre- and post-sales support, ensuring high satisfaction and clear guidance through the tools. On-site in Lisbon, 40 hours/week with rotational shifts, training in English will precede daily

Qualifications

• English C1 level minimum
• Excellent spoken English with clear pronunciation
• Strong written and verbal communication
• Customer-focused, empathetic and helpful approach
• Ability to de-escalate difficult situations
• Comfortable handling sensitive information
• Fast learner and team player
• EU passport or valid work authorization for Portugal
• Available to work on-site in Lisbon

Responsibilities

• Assist business customers through phone, chat and email
• Provide pre- and post-sales customer support
• Support users with products and online tools
• Help resolve customer questions and issues
• Deliver an excellent customer experience
• Maintain strong customer satisfaction levels

Skills

English proficiency

Communication

Customer focus

Empathy

De-escalation

Team player

EU work authorization

On-site Lisbon

Job description

Cross Border Talents in Lisbon seeks a customer support specialist to assist small and medium-sized business clients via phone, chat and email. You will help customers use digital advertising products and tools, delivering a warm, empathetic service with excellent English communication.

The role focuses on pre- and post-sales support, ensuring high satisfaction and clear guidance through the tools. On-site in Lisbon, 40 hours/week with rotational shifts, training in English will precede daily