Lisbon English-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Sur place; EUR 15 000 - 17 000; Plein temps

Avantages offerts par ce poste

Paid training

Private health & dental insurance

Meal card

22 days annual leave

Career growth in international enviro

Résumé du poste

Cross Border Talents in Lisbon is seeking an English-speaking Customer Service Representative to join an international team, supporting SMBs with online advertising tools via chat, email and phone.

This on-site role offers paid training, a 12-month contract with potential permanent status, private health and dental insurance, meal card, 22 days annual leave, and a multicultural environment with opportunities for career growth.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a strong team player.
• Fast learner, comfortable with digital tools.
• Previous customer support, sales or BPO experience is an advantage.
• Willingness to relocate to Lisbon.

Responsabilités

• Support SMB clients via chat, email and phone.
• Provide pre- and post-sales support.
• Assist clients with products and tools to improve their experience.
• Help expand the self-serve advertising client base.
• Handle sensitive information and de-escalate situations when needed.

Connaissances

English (C1)

Team player

Fast learner

Empathetic

Digital tools

Description du poste

Cross Border Talents in Lisbon is seeking an English-speaking Customer Service Representative to join an international team, supporting SMBs with online advertising tools via chat, email and phone.

This on-site role offers paid training, a 12-month contract with potential permanent status, private health and dental insurance, meal card, 22 days annual leave, and a multicultural environment with opportunities for career growth.