Lisbon English-Speaking Customer Expert in Global Tech

CB Talents SP; Montijo; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Paid training

Private health & dental insurance

Permanent contract path after 2 years

22 days holiday

Job summary

CB Talents SP seeks Customer Experts (English Market) to support small and medium businesses for a global leader in social media and digital advertising tech. You will handle chat, email and phone support, helping customers maximize self-serve digital advertising.

The role emphasizes CSAT and customer experience, with training in English and a path to a permanent contract after two years. Private health/dental insurance and holiday benefits are included.

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations with good de-escalation skills.
• Fast learner.

Responsibilities

• Support small and medium-sized businesses by chat, email and phone.
• Help them get the most from self-serve digital advertising.
• Provide pre- and post-sales, product and tool support.
• Create great customer experiences with CSAT as a key KPI.

Skills

English (C1)

Empathy

Team player

De-escalation

Fast learner

Job description

CB Talents SP seeks Customer Experts (English Market) to support small and medium businesses for a global leader in social media and digital advertising tech. You will handle chat, email and phone support, helping customers maximize self-serve digital advertising.

The role emphasizes CSAT and customer experience, with training in English and a path to a permanent contract after two years. Private health/dental insurance and holiday benefits are included.