Customer Expert (English) – Global Tech Brand, Lisbon

CB Talents SP; Amadora; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Paid training

Holiday allowance

Meal allowance

Contract path to permanent

Health insurance

Dental insurance

22 days holiday

International team

Job summary

CB Talents SP in Lisbon is hiring Customer Experts for the English Market to support small and medium-sized businesses for a global leader in social media and digital advertising technology. You will handle chat, email and phone support and join an international team.

The role emphasizes CSAT, requires excellent English (C1), empathy and strong communication. The position starts with paid training, a 12-month contract with potential for permanency, and benefits including private health and

Qualifications

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player with good de-escalation skills.
• Calm under pressure and capable of handling sensitive information.
• Fast learner who adapts quickly to new tools and processes.

Responsibilities

• Support SMBs by chat, email and phone to help them grow online.
• Help customers get the most from self-serve digital advertising.
• Provide pre- and post-sales, product and tool support.
• Create great customer experiences; CSAT is the main KPI.

Skills

Fluent English

Customer support

Team player

De-escalation

Job description

CB Talents SP in Lisbon is hiring Customer Experts for the English Market to support small and medium-sized businesses for a global leader in social media and digital advertising technology. You will handle chat, email and phone support and join an international team.

The role emphasizes CSAT, requires excellent English (C1), empathy and strong communication. The position starts with paid training, a 12-month contract with potential for permanency, and benefits including private health and