Lisbon English Customer Expert: Growth & Support

CB Talents; Lisboa; Hybrid; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Private health and dental insurance

Training in English

22 days of holiday

Temporary to permanent contract path

Salary simulation included

Zusammenfassung

CB Talents in Lisbon is looking for Customer Experts (English Market) to support small and medium businesses for a global leader in social media and digital advertising technology. You will engage with customers via chat, email and phone, helping them get the most from self-serve advertising, while delivering high CSAT scores.

The role includes a 12-month contract with a path to permanence and health coverage after signing.

Qualifikationen

• Exceptional spoken and written English (C1 minimum).
• Empathetic, helpful and a real team player.
• Calm in tricky situations with good de-escalation skills.
• Comfortable handling sensitive information.
• A fast learner.

Aufgaben

• Support SMEs by chat, email and phone.
• Help customers maximise self-serve digital advertising.
• Provide pre- and post-sales, product and tool support.
• Create great customer experiences with a focus on CSAT.

Kenntnisse

Excellent English

Customer service

Jobbeschreibung

CB Talents in Lisbon is looking for Customer Experts (English Market) to support small and medium businesses for a global leader in social media and digital advertising technology. You will engage with customers via chat, email and phone, helping them get the most from self-serve advertising, while delivering high CSAT scores.

The role includes a 12-month contract with a path to permanence and health coverage after signing.