Lisbon E‑Commerce Support Specialist — Welcome Bonus

Cross Border Talents; Viseu; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

Cross Border Talents is seeking an Italian-speaking E-Commerce Customer Support professional based in Lisbon. You will handle customer inquiries across digital channels, resolve issues for buyers, sellers, and creators, and guide users through platform features like cancellations and returns.

The role requires strong communication and analytical skills, with 0-1 year of experience in customer support. Onsite in Lisbon, with relocation support and performance bonuses available to reward success.

Qualifications

• Leadership, analytical, and communication skills.
• Willingness to learn and grow.

Responsibilities

• Respond to customer inquiries with professionalism and warmth via digital channels.
• Resolve issues for buyers, sellers, and creators, including tracking orders and refunds.
• Guide users through platform features like cancellations, returns, and account updates.
• Work cross-functionally with internal teams to deliver timely support solutions.
• Escalate challenging or sensitive issues appropriately and efficiently.
• Consistently meet quality benchmarks and turnaround expectations.

Skills

Leadership

Analytical thinking

Communication

Job description

Cross Border Talents is seeking an Italian-speaking E-Commerce Customer Support professional based in Lisbon. You will handle customer inquiries across digital channels, resolve issues for buyers, sellers, and creators, and guide users through platform features like cancellations and returns.

The role requires strong communication and analytical skills, with 0-1 year of experience in customer support. Onsite in Lisbon, with relocation support and performance bonuses available to reward success.